LaTeX code for Talk Aloud

Click here for a plain text version of this LaTeX code.
\documentclass[a4paper,11pt]{article}
\usepackage{ulem}
\usepackage{a4wide}
\usepackage[dvipsnames,svgnames]{xcolor}
\usepackage[pdftex]{graphicx}

\usepackage{hyperref}
% commands generated by html2latex

\begin{document}

The "thinking-aloud" method is a simple and effective way to get feedback on an interface or service. The idea is that you sit someone down before the interface you want them to test and give them meaningful tasks to work on while talking out loud. You need to remind them to vocalize what they are thinking and what they plan to do. What they say can be recorded or you can take notes.\hypertarget{Simple_Protocol}{}

\subsection{ Simple Protocol }

A simple way to run a study using such a method would involve:
\begin{itemize}
\item  Get ethics clearance through the appropriate channels.
\item  Select a cohort of people to test your interface.
\item  Set up appointments with each one for about an hour (or more, depending on what you want feedback on).
\item  Sit them down before a machine with the interface set up as they would first encounter it (for the tasks you have in mind).
\item  Explain the project and get consent for the study.
\item  Give them a page with the tasks on it that you want them to do. Explain the "thinking-aloud" idea and ask them to do the tasks.
\item  While they work through the interface you can take notes. Remind them to think aloud if they stop talking. Answer questions if they ask them, but try to avoid guiding them. You want to see what they are frustrated by and what they are thinking.
\item  At the end you can ask some summary questions.
\item  The researcher should write up summary notes as soon as possible.
\item  If you recorded the session you can also transcribe that.
\end{itemize}\hypertarget{General_Suggestions}{}

\subsection{ General Suggestions }

Here are some general suggestions regarding this method:
\begin{itemize}
\item  It is a good way to get usability feedback on software or a web site.
\item  You don't have to record the session. You can just write (type) notes and summarize them later.
\item  A small number of participants will give you good usability feedback.
\item  The feedback you get will depend on the tasks assigned. If you have lots of participants you can have them to different tasks.

\begin{itemize}
\item  Nielsen, "Think Aloud: The \#1 Usability Tool". \href{http://www.nngroup.com/articles/thinking-aloud-the-1-usability-tool/}{http://www.nngroup.com/articles/thinking-aloud-the-1-usability-tool/}
\item  Jorgensen, A. H. (1990) "Thinking-aloud in user interface design: a method promoting cognitive ergonomics." Ergonomics. 33:4. Pages 501-507. \href{http://dx.doi.org/10.1080/00140139008927157}{http://dx.doi.org/10.1080/00140139008927157}
\item  Someren, The Thinkng Aloud Method, \href{ftp://akmc.biz/ShareSpace/ResMeth-IS-Spring2012/Zhora_el_Gauche/Reading%20Materials/Someren_et_al-The_Think_Aloud_Method.pdf}{ftp://akmc.biz/ShareSpace/ResMeth-IS-Spring2012/Zhora\_el\_Gauche/Reading\%20Materials/Someren\_et\_al-The\_Think\_Aloud\_Method.pdf}
\end{itemize}

\\

\line(1,0){300}

\href{/index.php/CIRCA:RockwellGuide}{ Back to Main Page of the Rockwell Guide}

\end{document}