CIRCA:Interviews

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Interviewing is something you do as part of a number of methods. Because interactions with humans has an ethical dimension, it is important to think about interviews, secure ethics clearance, structure them, and archive the results appropriately.

Why you might want to interview people

Interviewing can take place as part of informal or formal processes.

  • Interviews can be useful for understanding stakeholders in design situations.
  • Interviews can help develop personas for a human-computer interface design process.
  • Interviews can be part of a project like an oral history project, and you may want to digitize the interviews.
  • Interviews can be part of usability testing where you interview participants before and after.

Example Protocol for Interviews

Here is an example of an interview protocol.

  1. Identify people to interview through some process or using criteria.
  2. Contact people and see if they are willing to be interviewed.
  3. Get their consent to be interviewed in the form needed for ethics.
  4. Conduct a first interview and record it to audio (or video).
  5. Have interviewer write a short Research Note summarizing what was learned from the interview within 24 hours of interviewing. Circulate this to team to see if there are issues to follow up.
  6. Conduct a second interview and record it.
  7. Have interviewer were a second short Research Note summarizing what was learned and circulate.
  8. Have interviewer write a Chronology with the questions asked, the time stamp for the asking, a summary of the answer, and a few keywords. These could be entered into a database.
  9. Send a copy of the two recordings with a Thank You note.
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